Does Green House guarantee 100% germination?
Green House Seed Company will send a replacement of seeds to growers who followed the instructions on our website but did not obtain germination. This could be due to bad storage or transport issues (rapid gaps in air temperature and pressure due to airmail could in rare cases damage the viability of the seeds).
To receive a replacement for seeds that failed to germinate you have to:
1) Use the contact form on this website to fill in a complaint.
2) Include in your message:
• complete name and addres
• proof of purchase of the seeds
• description of the germination method used and/or pictures
For germination instructions please look here.